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TERMS AND CONDITIONS

Terms & Conditions

Welcome to Pinco Inc. – Read Before You Play

These Terms & Conditions (“Terms”) establish the legal agreement between you (the Player) and Pinco Inc., governing your use of our website and services. By accessing or using any part of our platform—registering, playing games, or joining promotions—you confirm that you have read, understood, and agreed to these Terms, including our Privacy Policy, Responsible Gaming Policy, and Bonus Terms.

1. General Information

  • The Website is operated by Carlitta N.V., licensed by the Curaçao Gaming Control Board (License No. OGL/2024/1516/0841).
  • Payment processing is handled by Liriona Ltd, Cyprus (HE 445858).
  • “You”, “your”, or “user” refers to any individual using the site or services.
  • “Games” include Slots, Live Casino, Sportsbook, and any future offerings.

❗ By accepting the Terms, you agree to be responsible for understanding the rules, RTP rates, and local tax obligations.

2. Updates to Terms

We may update these Terms at any time due to regulatory, technical, or operational changes. It’s your responsibility to check for updates.

  • Continued use = acceptance of updated Terms
  • If you disagree, stop using the Website and request account closure

3. Legal Requirements & Restricted Countries

  • You must be 18+ or of legal gambling age in your jurisdiction.
  • We do not provide legal advice—you are responsible for complying with local laws.

Prohibited Countries:
USA, UK, France, Netherlands (incl. dependencies), Germany, Australia, North Korea, Iran, Myanmar.

  • 🇸🇪 Sweden: Not eligible for promotions or bonuses
  • 🇦🇲 Armenia: Sportsbook access prohibited

Using VPNs to bypass geo-blocks is strictly forbidden and may lead to forfeiture of funds.

4. Responsible Gaming

We strongly support responsible gambling. Visit our Responsible Gaming Policy to explore:

  • Self-exclusion tools
  • Cooling-off periods
  • Gambling addiction resources

Need help? Contact 📧 [email protected]

5. Your Account

To play, you must register with valid and truthful information:

  • Email, phone, full name, DOB, address, and payment details
  • Identity verification (KYC) may be required before full access
  • Keep your information updated or risk restrictions

🔒 Your login is personal. Sharing access or failing KYC checks may lead to suspension.

6. Account Issues & Player Conduct

  • Report unauthorized access immediately
  • 2FA is available for extra protection
  • Fraud, collusion, software tampering, or disrespectful behavior may result in closure
  • All gameplay must be for personal use only

7. Duplicate Accounts

Only one account is allowed per:

  • Person
  • Household
  • Device
  • IP Address

Duplicate accounts may be terminated, winnings voided, and bonuses removed.

8. Deposits

  • Use only accepted, personal payment methods
  • Deposits must be wagered at least once before withdrawal
  • Third-party deposits are not allowed
  • Fraud (e.g., stolen cards) will lead to account closure and legal action

9. Payouts & Winnings

  • Winnings are credited after event or game conclusion
  • Erroneous winnings remain company property and must be returned

10. Withdrawals

Withdrawals are subject to:

  • Full identity verification (passport, proof of address, payment method)
  • Wagering requirements and bonus clearance
  • Limits: ~€4,000/day (varies by method and VIP level)
  • Matching the deposit method
  • 1 withdrawal per method per 24 hours

⏱️ Delays may occur due to technical or security reviews.

11. Account Closure

You may close your account at any time by contacting 📧 [email protected].

  • Any remaining balance may be withdrawn (fees may apply)
  • Bonuses and gift boxes expire upon closure
  • Fraud or violation = account termination, loss of funds

12. Data Protection

Your personal data is handled per our Privacy Policy and global data protection laws. We ensure:

  • Secure storage
  • Controlled access
  • Legal compliance

13. Prohibited Activities

Strictly prohibited actions include:

  • Money laundering, fraud, and multi-accounting
  • Bot/script usage
  • VPN or proxy to bypass restrictions
  • Aggressive behavior or document forgery
  • Malicious software uploads

⚠️ Violations may result in suspension, loss of winnings, and legal action.

14. Live Chat Guidelines

Our live chat is moderated. The following are not allowed:

  • Hate speech
  • Promotions/spam
  • Harassment

Misuse may lead to immediate account suspension.

15. Tips to the Manager

Players may voluntarily tip a manager via chat. Tips:

  • Are non-refundable
  • Do not affect gameplay or outcomes
  • Are deducted from real-money balance

16. Legal Agreement

These Terms, along with our Privacy and Responsible Gaming Policies, represent the full agreement between you and Pinco Inc. In case of translation discrepancies, the English version prevails.

17. Liability Disclaimer

By using our Website, you accept that:

  • Gambling involves financial risk
  • We are not liable for losses, delays, or technical issues
  • You indemnify us against claims from misuse

18. Violations & Enforcement

Any breach of these Terms may result in:

  • Account restriction or termination
  • Forfeiture of bonuses or winnings
  • Legal action depending on severity

19. Copyright

All content on pinco.inc is protected by intellectual property law.
Reproduction, redistribution, or unauthorized use is strictly prohibited.

20. Complaints

We aim to resolve all complaints fairly and quickly.
Contact: 📧 [email protected]
Unresolved issues may be escalated to regulatory bodies.

21. Transfer of Rights

The Company may transfer its rights or obligations under these Terms.
You may not transfer your account to another party.

22. Promotions & Bonus Terms

All promotional offers are governed by their respective Bonus Terms, in addition to these Terms. Abuse or manipulation will result in:

  • Bonus revocation
  • Account exclusion from future offers

23. Gift Box Promo Rules

Eligible players may receive gift boxes for qualifying activity. Key conditions:

  • 70x wagering within 24 hours
  • Max payout: 10x bonus
  • Max spins: €6
  • Boxes expire after 10 days or if withdrawal is made

Promo misuse may lead to prize cancellation and account penalties.